Effective Date: 03/12/2024

At Exams Academy, we are committed to providing high-quality training courses to help you prepare for the TSA Exam. However, we understand that circumstances may change, and you may need to request a refund.

This Refund Policy outlines the conditions under which refunds may be granted. By purchasing our course, you agree to the terms stated below.

Eligibility for Refunds

• Refund Period: We offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with the course, you may request a full refund within 7 days, provided that you have not completed more than 20% of the course content.
• Ineligible Refund Requests: Refunds will not be granted under the following circumstances:
• If more than 20% of the course has been accessed or completed.
• If the refund request is made after 7 days from the purchase date.
• If the course was purchased during a promotional sale that explicitly states “No Refunds.”
• If the request is based on lack of motivation, change of mind, or failure to pass the TSA Exam after completing the course.
• If the purchase was made by mistake but the course has already been accessed.

How to Request a Refund

To request a refund, please follow these steps:

• Email us at customerservice@globaltraveler.us.com with the subject line “Refund Request – [Your Order Number].”
• Include the following details in your email:
• Your full name and email address used for purchase.
• The order number and date of purchase.
• The reason for your refund request.
• Our team will review your request within 5 business days and notify you of the approval or denial of your refund.

Processing Refunds

• If your refund is approved, the amount will be credited back to the original payment method within 5-10 business days, depending on your bank or payment provider.
• Refunds are processed only in USD ($) and will not include any foreign exchange differences or transaction fees applied by your bank.
• If you paid via Stripe, your refund will be processed through the Stripe payment gateway.

Course Cancellations by Exams Academy

In rare cases, we may need to cancel or discontinue a course due to unforeseen circumstances. If this happens:

• You will receive a full refund, regardless of your progress in the course.
• Alternatively, we may offer you a credit to enroll in another course of equal value.

Exceptions (Force Majeure Policy)

We understand that unexpected personal circumstances may arise. If you experience:

• A medical emergency (hospitalization, serious illness).
• A military deployment.
• A family emergency (death of an immediate family member).

You may request a refund exception by providing supporting documentation. These requests are reviewed on a case-by-case basis.

Contact Us

For any refund-related inquiries, please contact our support team at:

• Email: customerservice@globaltraveler.us.com
• Website: https://tsaexamsacademy.com/